TREATMENT OF DOUBLE RETAINED PAYMENT AT PT. PLN DISTRIBUTION JAKARTA AND TANGERANG SERVICE AREA MENTENG

Nirwan Kholid Hasibuan, Imam Subaweh

Abstract


PT. PLN as the State-owned company engaged in the provision and sale of
electricity continues to strive to provide the best service to its customers. PT.
PLN (Persero) has developed a system of bill payment service of electricity
from conventional systems (off-line) into the system on-line through the banks
which serve on-line or through the ATM Flexible and Automatic Electricity
Account Payment. Policy on the use of payment systems on-line and off-line is a
problem because not all the customer data that the settlement was made-up date
and error Cater officers in performing stand-meter pencatan causing double pay.
In this practical work report focuses on the treatment of double pay your balance
in terms of accounting records do PT. PLN and the efforts made by PT. PLN to
decline to pay double the account balance at PT. PLN (Persero) Service Area
Menteng through restitution by assessing factors that may be the cause of action
to suppress pay double digits as well as efforts to provide information to
customers who have made a double payment excess merestitusi to immediately
pay, in which the small things is one form of service PT. PLN (Persero) APL
Menteng to customers.

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Abstract

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